In accordance with article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, we offer you the following information:
Solid Soft Tray, S.L is a company domiciled at Avenida de los Deportes, 21 Bajo; 46600 Alzira (Spain) with CIF B98508872, registered in the Mercantile Registry of Valencia on 01/24/2013 Folio 50, page V-152241.
Conditions of sale and return
Placing an order implies compliance with the price offered and with the general conditions of sale in force at this specific time. Once the order is formalized, the purchase will be understood to be perfected by right, with all the legal guarantees that protect the purchasing consumer, and from that moment the prices and conditions will be contractual, and cannot be modified without the express agreement of both contracting parties. The electronic document in which the order is formalized will be filed and the user will have access to it in the SolidSoft Payment System area.
In accordance with current legislation, products may be returned, for whatever reason, within a period of 14 calendar days from the receipt of the merchandise by the customer. For this, the following conditions must be met:
- The SolidSoft shower tray and its components must be returned in their original packaging and conditions, in perfect condition and protected. Otherwise Solid Soft Tray S.L. reserves the right to refuse the return.
- Once the decision to return the product has been communicated, you will receive the instructions in your email so that you can send it to our facilities. You must send the goods without any delay, within a maximum period of 7 days from when you notify us of your desire to exercise the right.
- Transportation costs associated with the return will be at your expense. You are free to choose and find the transportation agency that best suits your needs or offers you the most competitive rates.
- Once the merchandise has been received and verified that it is in perfect condition, the refund of the amount will be processed. We will refund the payment made through the SolidSoft Payment System excluding delivery charges. Said payment will be made within a maximum period of 14 calendar days from when the return decision is made. If the goods have not been received, we may retain the refund.
Solid Soft Tray, SL undertakes to respect the confidentiality of the personal data collected and to guarantee the exercise of your rights of access, rectification, cancellation and opposition by sending a written request accompanied by a photocopy of your ID to the next address Solid Soft Tray, SL; Avenida de los Deportes, 21 Bajo; 46600 Alzira (Spain).